Binance responds to a user who lost $1 million due to a malicious plugin: There is no way to provide compensation for cases unrelated to us
ChainCatcher message, Binance responded to Twitter user @CryptoNakamao regarding the hijacking of web cookies due to malicious plugins, resulting in a loss of up to $1 million. They expressed regret over the incident. After analysis by customer service, security, and risk control colleagues, and in the spirit of "openness and transparency," the following scenario is reconstructed:The cause of the incident was that the user's computer was compromised by hackers;Binance's security customer service took 1 minute and 19 seconds to process the user's freezing request;The platform investigated wash trading and confirmed the suspect's account, and it takes time to submit a freezing request across platforms;As of the current investigation results, Binance had not noticed any information related to the AGGR plugin prior to this incident.Unfortunately, Binance is unable to provide compensation for cases unrelated to them. The platform is very grateful to the user for providing direction for future optimizations, and Binance will look into how to offer assistance from the platform's perspective.